Frequently Asked Questions (FAQ)

1. WHAT ARE THE METHODS OF PAYMENT?

We accept all major credit cards (VISA, Mastercard, ELO, AMEX). Payments are processed through the best and most secure payment platform.

2. IS MY PURCHASE SAFE?

When purchasing using your credit card, all of your information is entered on an SSL secure page. Your information is encrypted and sent directly to the credit card operator's network, where the transaction will be authorized and approved. Your credit card information is not stored on our servers.

3. CAN I CHANGE MY DELIVERY ADDRESS?

Our orders are processed after payment confirmation. If you entered the wrong delivery address, or want to change it, contact us through our service channels.

4. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?

Please be aware that your delivery address cannot be changed after shipment. Please update it for a next order.

5. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?

After confirmation of payment for the order, within 1 to 5 business days, you will receive an email with the tracking code. With it in hand, you can follow it in real time.

HAVE ANY QUESTIONS? IT WILL BE A PLEASURE TO SERVE YOU! CONTACT US THROUGH OUR SERVICE CHANNELS.